Refund & Returns

Fresh Flowers
For any problems with fresh flowers & plants we require notification within 24 hours of receipt to allow us
to investigate. A photograph is required to support any claims.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your
item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please contact us immediately at and include a photograph to support your claim.

Return address:
Opus, Shop 3A, Silo 3, Silo District, V&A Waterfront

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non- refundable.

Once we receive your item, we will inspect it and notify you by mail that we have received your returned
item. We will notify you on the status of your refund after inspecting the item. If your return is approved,
we will initiate a refund to you by original method of payment.

Contact Us
If you have any questions on how to return your item to us, contact us at